Customer relationship management
At Breww, we understand that managing your customer base and selling your product is as important as producing great beer. That's why our Sales & Customer Relationship Management (CRM) suite is closely tied into the rest of Breww to ensure you can maximise your sales efforts.
Customer details always on hand
Individual customer pages allow you to record all the data you could possibly need around a customer, from crucial items such as their delivery & billing information to their assigned price book, purchase history & recent activity. You can also examine customer balances and invoice statements, a process made even more efficient when paired with an integrated accounting partner.
Insightful sales & pipeline reporting
When it comes to CRM, activities, both past & present can be logged against customers, with repeatable tasks able to be set up for individual customers, ensuring you never miss that all-important sales call. Breww also has powerful tools for building and managing your sales funnel; tags can be added to customers to highlight where in the sales process they are, with custom filters allowing you to build dynamic customer lists to instantly sort through your database. Because the CRM suite in Breww is tightly coupled with the rest of the software, these lists can allow you to filter out customers on a huge range of parameters such as last order date, location or average spend. Breww also has an in-depth reporting suite to allow you to build myriad sales reports to ensure you're getting the most from your efforts.
Unify your sales channels
Managing brewery sales can be a time-consuming and complicated process - Breww's Sales suite is designed to take this headache away. Sales from all sources (such as your webshop, Breww Trade Store or taproom POS) are logged in the main sales screen, making keeping on top of all your orders simple and efficient. Quickly view the status of an order from the main screen to see whether it's been paid, delivered & invoiced and ensure you're not overselling stock with our intelligent stock management system. You can even automate steps, such as automatic invoicing upon delivery and automatic emailing of invoices and/or delivery notes.