CRM activity types

Customers, Leads & CRM Updated 11/11/2025 1 min read

When logging customer activity in Breww, such as customer calls, you can choose from Breww’s default activity types. However, it is also possible to create your own, allowing you to log your customer activity accurately.

System activity types

Call
Email
Meeting
Note
Training

How to create your own activity types

To create your own CRM activity type, head to Customers -> Settings & tools -> CRM activity types -> Add activity type.

You will then be able to enter the name of your activity type and whether you would like it to appear in the CRM report.

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