Delivery and collection on your trade store
Everything here is under Settings & tools → General settings on your store's dashboard.
Scheduling deliveries
Tick Use my configured delivery rules and orders arriving through your store pick up a delivery date on the way in, using your automatic delivery rules. With that ticked you can also show the estimated dispatch date to the customer in the basket before they place the order.
If you'd rather not use the rules, you instead choose what happens to orders that fall into a delivery area, and what happens to orders that don't. For each: don't schedule anything, schedule a delivery by your own vehicle, schedule a delivery by courier, or schedule a collection.
Note: If your store uses your automatic delivery rules and those rules aren't finished, checkout will fail. The readiness checklist flags this.
Letting customers collect instead
Tick Let customers choose collection instead of delivery and fill in:
- Collections are from - the site your customers collect from.
- Same-day collection cut-off time - orders placed before this time can be collected the same day, if it's a working day. Leave it blank to never offer same-day collection.
- Next-day collection cut-off time - orders placed before this time can be collected on your next working day. Leave it blank for no cut-off at all, so your next working day is always offered.
- Number of collection dates to offer - how many working days the customer can choose from, starting with the earliest they're allowed.
Warning: The two cut-off fields mean opposite things when left blank. Blank same-day means never offer same-day. Blank next-day means no cut-off at all.
Breww works out the collection dates from your working days and your bank holiday countries, as well as both cut-offs, so a customer is only ever offered a date you can actually meet.
If your collection site isn't the same as the site your stock figures come from, Breww warns you when you save. That's allowed, but it means customers see stock for one site and collect from another, so it's worth checking it's what you meant.
What your customer sees
When collection is switched on, the basket sidebar asks How would you like this order? with Delivery and Collection. Choosing collection reveals a date picker offering only the dates Breww has worked out, along with the address they'll be collecting from.
Choosing collection means:
- No delivery charge is applied.
- The order is scheduled as a collection on the date they chose.
- The order is fulfilled from your collection site, whatever your other rules would have picked.
- Stock levels and the buy buttons are counted at the collection site.
- The order confirmation email shows the collection date and your collection site's address instead of a delivery address, and their account page stops saying "Delivery to".
Letting customers choose a delivery address
Two separate settings, both off by default:
- Allow customers to choose which of their addresses an order is delivered to. They pick any of their own saved addresses for that order only, and their default delivery address on their customer record is never changed. They can also add a new address from the basket.
- Allow customers to change their own default billing and delivery addresses. They can do this from My account on the store, including editing the address itself.
Changing an address never rewrites history. Past invoices and deliveries keep the address they were raised with.