How to put a customer account on hold/block/stop/suspend and prevent order processing

Customers, Leads & CRM Opdateret 11/11/2025 1 min. læsning

Breww has a number of options for managing credit limits and preventing orders from being processed on accounts that are over their credit limit. Sometimes, however, you just need to block order processing on an account. Fortunately, we have a button for that 😄

From a customer account page, use the More actions button and choose the Block order processing option.

You'll get the option to block the account and can add a reason.

From this point on, you cannot confirm new orders, invoice orders or dispatch deliveries. A warning a bit like the one below will be shown on the customer account, all their orders and their deliveries.

Anyone can block an account, but only users with the Unblock order processing permission level can unblock an account again. To unblock an account, use the same button on the customer screen or the pencil icon in the top-right of the warning message.

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